Insights and trends shaping the future of support

Product Pulse Update: April 2024

April 1, 2024

Industry insight

Leveraging AI for Intelligent Product Support

February 12, 2024

Product Pulse Update: February 2024

February 1, 2024

Product Pulse Update: December 2023

December 19, 2023

Product Pulse Update: November 2023

November 20, 2023

Introducing Dynamic Help Center for Personalized Product Support

November 8, 2023

Product Pulse Update: July – August 2023

September 15, 2023

Meet Enhanced AI Auto-Generation: the easiest way to create accurate support content

September 4, 2023

Product Pulse Update: June 2023

July 17, 2023

Product Pulse Update: May 2023

June 22, 2023

Industry insight

Unpacking AI: your guide to understanding generative AI, GPTs, and LLMs

June 8, 2023

Industry insight

How to find efficiency in your support teams: nine comprehensive strategies

June 6, 2023

Meet Mavenoid – Q&A with Mavenoid’s Senior Field Marketing Manager, Hanna Garland-Berg

May 22, 2023

Industry insight

How to make your Help Center future-proof: embracing key trends

March 24, 2023

Mavenoid is now even more secure and accessible for hardware companies and their customers

March 1, 2023

Industry insight

2023 Product support trends: What to expect?

January 11, 2023

Product Pulse October 2022: A round-up of Mavenoid’s latest updates

November 11, 2022

Industry insight

Why does implementation speed matter for product support?

November 9, 2022

Product Pulse July-September 2022: A round-up of Mavenoid’s latest updates

October 5, 2022

Industry insight

Mavenoid is not a chatbot and why that matters

September 11, 2022

Industry insight

Why Mavenoid was built for product support

September 7, 2022

Mavenoid raises $30 million Series B round led by Smedvig Capital

August 31, 2022

Industry insight

5 ways video support improves customer service

August 18, 2022

How much are product returns really costing you? (hint: it could be millions)

July 27, 2022

Product Pulse June 2022: A round-up of Mavenoid’s latest updates

July 19, 2022

The ultimate support guide for consumer electronics brands

June 27, 2022

Product Pulse May 2022: A round-up of Mavenoid's latest updates

June 22, 2022

AI Retrieval updates: Streamline self-service support

June 20, 2022

Industry insight

Deflection vs. Resolution: Why chatbots struggle in tech support

June 6, 2022

Industry insight

Diagnostic vs. Decision tree approach — which is right for your support?

May 19, 2022

Meet Mavenoid — Q&A with Mavenoid's Head of Customer Success Mike Platek

May 13, 2022

Product Pulse April 2022: A round-up of Mavenoid’s latest updates

May 9, 2022

Mavenoid Version History enhancements

May 3, 2022

Meet Mavenoid — Q&A with Mavenoid's Product Manager Courtney Goodsell

April 19, 2022

Product Pulse March 2022: A round-up of Mavenoid’s latest updates

April 7, 2022

How to get micromobility support right

April 4, 2022

Product Pulse February 2022: A round-up of Mavenoid’s latest updates

March 29, 2022

Introducing Mavenoid AI Retrieval

March 22, 2022

5 tips for scaling your tech support

March 10, 2022

Product Pulse January 2022: A round-up of Mavenoid’s latest updates

February 28, 2022

Industry insight

Speak your customers’ language — the importance of multilingual support

February 24, 2022

Streamline support with Mavenoid Copilot

February 17, 2022

Product Pulse December 2021: A round-up of Mavenoid’s latest updates

January 25, 2022

Why chatbots suck, and what you need to do about it

January 16, 2022

Introducing the importance of Assistant Webpages in support

January 12, 2022

Product Pulse November 2022: A round-up of Mavenoid’s latest updates

December 16, 2021

Meet Mavenoid — Q&A with Mavenoid's Head of Marketing Jonathan Koo

December 13, 2021

Introducing Mavenoid's Intent Recognition V4

November 18, 2021

Meet Mavenoid — Q&A with Mavenoid's Senior Frontend Engineer Thibaut Remy

November 16, 2021

How to unite humans & AI to drive customer satisfaction

November 10, 2021

Announcing Mavenoid’s Zapier Integration

September 30, 2021

10 dos and don'ts in technical support

August 24, 2021

Industry insight

QR codes and the future of hardware support

August 18, 2021

Industry insight

Is automation technology replacing the call center?

August 5, 2021

Introducing Mavenoid’s Flow Advisor

July 14, 2021

Industry insight

Why GPT-3 is a big deal for customer support

April 21, 2021

3 principles to guide remote work

March 31, 2021

Industry insight

Introducing the ROI Calculator for technical support

March 23, 2021

Industry insight

Product support is about pain

December 15, 2020

Mavenoid launches live video for remote product support, using customers’ smartphones

June 30, 2020

Mavenoid raises $8 million to end expensive, repetitive technical support

March 1, 2020

Industry insight

Why troubleshooting with AI matters

October 18, 2019

Say hello to the new Virtual Expert

September 16, 2019

Industry insight

Technical support does not scale

January 16, 2019

Industry insight

The 6-star ninja skillset for kick-ass customer service

December 14, 2018

Industry insight

Customer support needs less talk, more troubleshooting

November 7, 2018

Hear it from our customers

Husqvarna delivers instant, personalized support to customers on 20 markets in 12 languages

Jabra uses Mavenoid to reduce time spent on warranty claims by more than 40%

BSH’s self-service support leads to 70% more customers helping themselves