Customer stories

See how businesses around the world use Mavenoid to provide exceptional service to their users by delivering more efficient and useful technical product support.

Hoppy resolves 47% of their customer’s support inquiries automatically with Mavenoid+Joyride

Positec reduced live chat volume by 60% across 100+ products

Kineon uses self-service to reduce their manual support ticket volume by 50%

Improving resolution rates through a customized & innovative support approach

Cambridge Audio reaches 47% self-service resolution rate with Mavenoid's product assistant

Multimedia company decreased their mean time to resolution by 85%

Micromobility company increased CSAT by 70% after adopting Mavenoid Live Support

Cylinda’s customers resolve 37% of troubleshooting issues on their own

Bicelo built an alternative to a human support team in 26 days with Mavenoid

Lindab implemented a product assistant in 6 weeks to swiftly scale their support

Automated CX where 70% of customers successfully help themselves

Improved online troubleshooting leads to 70% more customers helping themselves

Instant, personalized support to customers on 20 markets in 12 languages

Jabra uses Mavenoid to reduce time spent on warranty claims by more than 40%