Customer stories

See how businesses around the world use Mavenoid to provide exceptional service to their users by delivering more efficient and useful technical product support.

Frontpoint uses Mavenoid to improve customer satisfaction, reduce costs, and streamline operations

Troubleshooting support for a global team of more than 5,000 service technicians

Markem-Imaje uses AI to automate resolution of support tickets and boost human agents' productivity

Stanley Black & Decker automatically resolves 41% of support requests with Mavenoid’s AI-powered product

Husqvarna boosts their customer happiness index by automating thousands of support conversations monthly

Jabra delights their customers across 30,000 automated support interactions every month

Positec reduced live chat volume by 60% across 100+ products

Improving resolution rates through a customized & innovative support approach

Easee achieves 70% self-service resolution and 93% customer satisfaction with Mavenoid

Cambridge Audio reaches 47% self-service resolution rate with Mavenoid's product assistant

Improved online troubleshooting leads to 70% more customers helping themselves

Automated CX where 70% of customers successfully help themselves

Cylinda’s customers resolve 37% of troubleshooting issues on their own

Kineon uses self-service to reduce their manual support ticket volume by 50%

Lindab implemented a product assistant in 6 weeks to swiftly scale their support

Hoppy resolves 47% of their customer’s support inquiries automatically with Mavenoid+Joyride

Bicelo built an alternative to a human support team in 26 days with Mavenoid

Multimedia company decreased their mean time to resolution by 85%

Micromobility company increased CSAT by 70% after adopting Mavenoid Live Support