Customer Stories

See how businesses around the world use Mavenoid to provide exceptional service to their users by delivering more efficient and useful technical product support.

KEF Completes Its Global Omnichannel Product Support Using Mavenoid’s AI-Powered Platform

Pura’s Support Team Sees Sharp Reduction in Tickets by Achieving 76+% Self-Service Resolution Rate

How a Multinational Outdoor Cooking Manufacturer Scales Customer Support to Meet Seasonal Demand

Frontpoint Uses Mavenoid to Improve Customer Satisfaction, Reduce Costs, and Streamline Operations

Troubleshooting Support for a Global Team of More Than 5,000 Service Technicians

Markem-Imaje Uses AI to Automate Resolution of Support Tickets and Boost Human Agents' Productivity

Stanley Black & Decker Automatically Resolves 41% of Support Requests with Mavenoid’s AI-Powered Product

Husqvarna Boosts Their Customer Happiness Index by Automating Thousands of Support Conversations Monthly

Jabra Delights Their Customers Across 30,000 Automated Support Interactions Every Month

Positec Reduced Live Chat Volume by 60% Across 100+ Products

Improving Resolution Rates Through a Customized & Innovative Support Approach

Easee Achieves 70% Self-Service Resolution and 93% Customer Satisfaction with Mavenoid

Improved Online Troubleshooting Leads to 70% More Customers Helping Themselves

Cylinda’s Customers Resolve 31% of Troubleshooting Issues on Their Own

Lindab Implemented a Product Assistant in 6 Weeks to Swiftly Scale Their Support

Hoppy Resolves 51% of Their Customer’s Support Inquiries Automatically with Mavenoid+Joyride

Bicelo Built an Alternative to a Human Support Team in 26 Days with Mavenoid

Multimedia Company Decreased Their Mean Time to Resolution by 85%

Micromobility Company Increased CSAT by 70% After Adopting Mavenoid Live Support

Less Chat, More Problem Solving

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too complex for chatbots