Purpose-built for product support, Mavenoid’s AI combines voice, photo, and video with centralized, validated knowledge, so your guidance holds up to the same standard as all your regulated documentation.
47% self-service resolution rate
46% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
80% support
request automation
80% support
request automation
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
47% self-service resolution rate
46% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
80% support
request automation
80% support
request automation
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
47% self-service resolution rate
46% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
80% support
request automation
80% support
request automation
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
47% self-service resolution rate
46% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
80% support
request automation
80% support
request automation
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
47% self-service resolution rate
46% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
80% support
request automation
80% support
request automation
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
Your devices are regulated, so your support content is too
The patient safety risk is real
Your devices are used by both patients and medical professionals
Your manuals, labeling, and safety information can’t deviate from the exact device models
Your support conversations usually include protected health information, adding an extra privacy layer.
Designed for high support volumes and complex, device-dependent relationships, we support your patients and providers across the full device life-cycle – scaling self-service across large product portfolios, deep support content, and multiple markets.
Reduce the risk of incorrect guidance. Mavenoid’s AI runs on approved, curated flows, including the safety-critical and regulatory steps you’ve already authored and approved. Your patients and clinicians get answers written for the exact device in front of them.
Help your patients at home and clinical teams on site with the same trustworthy answers. Mavenoid serves both from one approved knowledge base, rather than two systems to build, maintain, validate and keep from drifting apart.
Tie every instruction to the specific model, configuration, and software version in front of the user. Mavenoid’s deep product modeling connects the right guidance to the specific device and its approved documentation, reducing any drift between content and device updates.
Resolve device problems while they're happening. With Mavenoid’s multimodal diagnosis, using voice, photo, video, and text, your patient gets the correct answer faster than reading a manual or waiting in a phone queue.
Delegate the repetitive setup and usage questions to AI. Mavenoid’s deep product modeling and multimodal diagnosis empower your patients and clinical staff to reach a resolution on their own, faster and more often. What's left for your agents is the work that needs human judgment and care.
Match each answer to the version approved in that specific market. Mavenoid manages all answers and content in one place, so no country or market needs its own system.
We model your entire product catalog: every SKU, component, symptom, and resolution path, in every language you operate in.
At Mavenoid we focus on resolution, not deflection — outperforming typical customer support by solving complex technical issues and troubleshooting challenges that other AI solutions simply can’t match.
We reach 60-80% self-service resolution by combining two kinds of AI. Authored, curated flows handle anything where accuracy is non-negotiable. Generative AI handles repetitive and common customer questions.
Hola. Hello. Hej. We support your customers natively in 50+ languages, across all channels. Manage local terminology, the right product names, and the market variants all in one platform.
Get started in weeks with results to help you prove the value before full rollout. We connect to your existing tech stack: Salesforce, Zendesk, Hubspot, Amazon Connect, and Five9.
Pursuant Health operates thousands of health screening kiosks (Health Stations) in major retail pharmacy locations across the US, offering everything from blood pressure checks to a new Retinal Imaging screening that helps screen for signs of diabetic retinopathy that can result from undiagnosed diabetes. Its Field Service Process uses Mavenoid to guide Field Technicians through field service repairs on these medical devices, keeping support quality high even as the team itself got much smaller during the pandemic.
Your patients or providers can't get a CPAP machine working. They send a photo of the error or blinking light, and Mavenoid identifies the exact issue and walks them through the fix, step by step.
Your customer is choosing between two compatible models or looking for replacements to an existing product. Mavenoid identifies the exact item by voice, text, or video.
These are the highest-volume, lowest-complexity questions in your queue. Mavenoid resolves them end-to-end, in any channel, so your agents never need to see them.
Mavenoid is ISO 27001 certified, SOC 2 Type II audited and fully compliant with GDPR, HIPAA and WCAG standards. Designed for enterprise needs, our platform includes built-in security, data privacy and governance at every layer.
