Purpose-built for physical products, our AI reduces service cost and increases customer loyalty in outdoor power tools, e-charging, and mobility.
46% self-service resolution rate
47% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
47% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
47% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
47% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
47% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
Your customers are away from home
The breakdown happens mid-task
Your products have long seasonal breaks
The safety risk is real
Designed for high support volumes and complex, device-dependent relationships, we support your customers across the full product life-cycle – scaling self-service across large product portfolios, deep support content, and multiple markets.
Cut your return rates and warranty processing times by solving the problem while the customer is still with the equipment. Mavenoid models every product down to its components, symptoms, and fixes, and identifies the actual issue and guides your customer to a working machine.
Scale multi-channel automation on demand to lower wait times and increase bandwidth.
Mavenoid’s voice, video, and chat capabilities resolve issues faster than text alone, so your product support queue keeps moving at all peaks, with no seasonal hiring required.
The fastest way to shorten the backlog is to reduce the amount of units arriving at service centers. Mavenoid’s visual diagnosis resolves issues remotely, on the spot, instead of sending your customer to a dealer or technician.
Purpose-built AI for every customer question. Mavenoid's curated AI handles safety warnings and step-by-step guidance for electrical and battery issues, while generative AI handles the lower-stakes, everyday setup and troubleshooting questions.
Redirect product support volume from outsourced dealers and call centers to self-service and automation. Mavenoid's deep product modeling and multimodal diagnosis resolve issues before they become outsourced tickets.
Manage your multi-market and multi-language network with ease. Mavenoid handles local terminologies and market variants, all in one platform.
They were able to reduce their live chat volume by 60% and reach a 42% average self-service resolution rate.
With Mavenoid, they were able to delegate 42K+ voice calls and 92% of support requests to AI.
We model your entire product catalog: every SKU, component, symptom, and resolution path, in every language you operate in.
At Mavenoid we focus on resolution, not deflection — outperforming typical customer support by solving complex technical issues and troubleshooting challenges that other AI solutions simply can’t match.
We reach 60-80% self-service resolution by combining two kinds of AI. Authored, curated flows handle anything where accuracy is non-negotiable. Generative AI handles repetitive and common customer questions.
Hola. Hello. Hej. We support your customers natively in 50+ languages, across all channels. Manage local terminology, the right product names, and the market variants all in one platform.
Get started in weeks with results to help you prove the value before full rollout. We connect to your existing tech stack: Salesforce, Zendesk, Hubspot, Amazon Connect, and Five9.
The American Fortune 500 manufacturer wanted to help their customers solve their issues 24/7 without having to wait in long lines. After implementing Mavenoid, they've automated 11,000 customer requests monthly. Today, over 40% of all support requests are handled in Mavenoid.
Your customer's mower won't start after winter storage or a robotic mower keeps returning to base. They send a photo or a video of the error, and we identify the exact issue and walk them through the fix, step by step.
A customer is looking for the right replacement blade, battery, or part for their exact product model or they're deciding between two comparable machines before buying. We help them find the item they need through voice, text, or video.
These are the highest-volume, lowest-complexity questions in your queue. We resolve them end-to-end, in any channel, so your agents never need to see them.
