Our multimodal AI centralizes your technical knowledge and delivers it in voice, text, photo, and video, for effortless troubleshooting and repairs of complex industrial equipment and machinery
47% self-service resolution rate
46% self-service resolution rate
16% less field-service bookings
78% self-service resolution rate
40% less time spent
on warranty claims
80% support
request automation
37% self-service resolution rate
60% less live chats
32% self-service resolution rate
Rawbike: 70% self-service resolution rate
47% self-service resolution rate
50% self-service resolution rate
60% self-service resolution rate
60% self-service resolution rate
47% self-service resolution rate
46% self-service resolution rate
16% less field-service bookings
78% self-service resolution rate
40% less time spent
on warranty claims
80% support
request automation
37% self-service resolution rate
60% less live chats
32% self-service resolution rate
Rawbike: 70% self-service resolution rate
47% self-service resolution rate
50% self-service resolution rate
60% self-service resolution rate
60% self-service resolution rate
The person troubleshooting is on-site
Your expertise is difficult to scale
Incorrect diagnoses carry a high risk
Your product knowledge is scarce
Your equipment outlives its documentation
Designed for high support volumes and complex, machine-dependent relationships, we support your technicians, agents, and end-users across your machine’s life-cycle – scaling self-service across your installed base/catalog, deep support content, and multiple markets.
Reduce unnecessary field dispatches and endless back-and-forth between technicians and support staff. Mavenoid’s visual and voice diagnosis resolves complex issues remotely.
The expertise levels among your technicians, agents, and end users vary. With Mavenoid’s centralized product knowledge, anyone handling the issue has access to the same diagnostic depth, regardless of experience level.
Manuals and documentation are rarely at hand in remote locations. With Mavenoid, the technical knowledge is always with the technician, agent, or end-user, whether they’re standing on a crane or in the middle of a call.
The cost of unplanned equipment downtime accumulates over time. With Mavenoid’s faster, more accurate diagnosis, your machines are back up and running in no time, diminishing disruptions and delays.
Minimize safety and compliance risks in troubleshooting guidance. Mavenoid’s curated, accuracy-checked AI handles safety critical and compliance-bound guidance, leaving no room for guesswork.
Identifying the replacement part and checking its availability often delay repairs. Mavenoid's accurate diagnosis identifies the exact part needed for the exact machine configuration, shortening the time between diagnosis and repair.
We model your entire product catalog: every SKU, component, symptom, and resolution path, in every language you operate in.
At Mavenoid we focus on resolution, not deflection — outperforming typical customer support by solving complex technical issues and troubleshooting challenges that other AI solutions simply can’t match.
We reach 60-80% self-service resolution by combining two kinds of AI. Authored, curated flows handle anything where accuracy is non-negotiable. Generative AI handles repetitive and common customer questions.
Hola. Hello. Hej. We support your customers natively in 50+ languages, across all channels. Manage local terminology, the right product names, and the market variants all in one platform.
Get started in weeks with results to help you prove the value before full rollout. We connect to your existing tech stack: Salesforce, Zendesk, Hubspot, Amazon Connect, and Five9.
Konecreanes’ technicians needed a fast and accessible knowledge base while they were in the field. After implementing Mavenoid’s resource library and decision support tools, Konecranes is now able to surface the right information quickly to their field team. The field team is also able to resolve service requests easier and faster, resulting in lower support costs and happier Konecranes customers.
Your end-user is onsite with a crane, cooling system, or a coding machine and an error occurs. With Mavenoid, they can describe the problem in voice, video, photo, or text and receive step-by-step guidance to a fix.
With complex, long-lived machines, the delay is usually finding the right documentation for a specific model and configuration, and identifying the exact replacement parts. We identify the exact item by voice, text, or video.
Scattered documentation and siloes lead to longer resolution times and increased frustration. When a customer calls, emails, or chats, your agent works with the same technical content and guided troubleshooting as the self-service assistant.
Mavenoid is ISO 27001 certified, SOC 2 Type II audited and fully compliant with GDPR, HIPAA and WCAG standards. Designed for enterprise needs, our platform includes built-in security, data privacy and governance at every layer.
