Purpose-built for product support, we help you navigate complex support environments to reduce service costs and increase customer satisfaction.
47% self-service resolution rate
46% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
80% support
request automation
80% support
request automation
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
47% self-service resolution rate
46% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
80% support
request automation
80% support
request automation
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
47% self-service resolution rate
46% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
80% support
request automation
80% support
request automation
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
47% self-service resolution rate
46% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
80% support
request automation
80% support
request automation
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
47% self-service resolution rate
46% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
80% support
request automation
80% support
request automation
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
Your support quality determines and drives customer retention
Your network migrations and technological developments drive support volume
Your customers install your products themselves
Regional outages create massive and sudden spikes
Designed for high support volumes and complex, device-dependent relationships, we support your customers across the full product lifecycle and ecosystem – scaling self-service across seasonal spikes, deep support content, and multiple markets.
Guide your customers to successful router and modem self-installs with voice, video, and photo. We identify the exact device, self-install steps, and any issues that may arise during the process.
Pinpoint where the problem is: in the customer’s equipment or in your network.
We model all your equipment down to the component level, so it can identify the actual problem and the right fix for it.
Delegate the repetitive questions – wifi troubleshooting, outage status, billing – to AI that resolves them in minutes.
Handle the sudden spikes without emergency staffing.
Our automation scales instantly when a region is down, helping your customers with their most urgent questions.
Avoid field truck rolls for installations and repairs with remote diagnoses. Our multimodal AI uses text, voice, video, and photo in a single conversation, diagnosing and resolving the issue on the spot and preventing a dispatch from ever taking place.
As one of few customer touch points, support plays a critical role in customer satisfaction. Our AI gives your customers faster, more accurate resolutions that protect and drive retention.
We model your entire product catalog: every SKU, component, symptom, and resolution path, in every language you operate in.
At Mavenoid we focus on resolution, not deflection — outperforming typical customer support by solving complex technical issues and troubleshooting challenges that other AI solutions simply can’t match.
We reach 60-80% self-service resolution by combining two kinds of AI. Authored, curated flows handle anything where accuracy is non-negotiable. Generative AI handles repetitive and common customer questions.
Hola. Hello. Hej. We support your customers natively in 50+ languages, across all channels. Manage local terminology, the right product names, and the market variants all in one platform.
Get started in weeks with results to help you prove the value before full rollout. We connect to your existing tech stack: Salesforce, Zendesk, Hubspot, Amazon Connect, and Five9.
Your customer can't get their wifi to connect. They send a photo of the error or device light pattern, and Mavenoid identifies the exact issue and walks them through the fix, step by step.
Your customer is choosing between two compatible models or looking for replacements to an existing product. Mavenoid identifies the exact item by voice, text, or video.
These are the highest-volume, lowest-complexity questions in your queue. Mavenoid resolves them end-to-end, in any channel, so your agents never need to see them.
