Purpose-built for physical products, our AI reduce service costs and increase customer loyalty in consumer electronics, home appliances, and connected devices.
46% self-service resolution rate
47% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
80% support
request automation
80% support
request automation
16% less field-service bookings
46% self-service resolution rate
47% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
80% support
request automation
80% support
request automation
16% less field-service bookings
46% self-service resolution rate
47% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
80% support
request automation
80% support
request automation
16% less field-service bookings
46% self-service resolution rate
47% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
80% support
request automation
80% support
request automation
16% less field-service bookings
46% self-service resolution rate
47% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
46% self-service resolution rate
80% support
request automation
80% support
request automation
16% less field-service bookings
Your customers are responsible for complex self-installs
You can't fix
what you
can't see
Your product changes with firmware updates
Your product is part of a broader ecosystem
Designed for high support volumes and complex, device-dependent relationships, we support your customers across the full product life-cycle: scaling self-service across large product portfolios, deep support content, and multiple markets.
Cut your return rates and improve CSAT by solving the problem while the customer still has the product in their hands. Mavenoid models every product down to its components, symptoms, and fixes, and identifies the actual issue and guides your customer to a working product.
Scale multi-channel automation on demand to lower wait times and increase bandwidth.
Mavenoid’s voice, video, and chat capabilities resolve issues faster than text alone, so your product support queue keeps moving at all peaks and product launches, with no seasonal hiring required.
Avoid field truck rolls with visual diagnosis that resolves the issue in one conversation. Mavenoid’s multimodal AI uses voice, video, and photo in a single conversation, diagnosing and resolving the issue on the spot, preventing a dispatch from ever taking place.
Delegate the repetitive setup and first-line troubleshooting to AI. Mavenoid’s deep product modeling and multimodal diagnosis empower customers to set up their products and reach a resolution on their own, faster and more often. What's left for your agents is the work that needs human judgment and care.
Redirect product support volume from outsourced teams to self-service and automation. Mavenoid's product modeling and multimodal diagnosis resolve issues before they become outsourced tickets.
Catch the frustration before it reaches the review page.
Mavenoid AI resolves the setup problem while your customer is still trying, preventing a support failure ending up as one-star reviews that suppress sales.
We model your entire product catalog: every SKU, component, symptom, and resolution path, in every language you operate in.
At Mavenoid we focus on resolution, not deflection — outperforming typical customer support by solving complex technical issues and troubleshooting challenges that other AI solutions simply can’t match.
We reach 60-80% self-service resolution by combining two kinds of AI. Authored, curated flows handle anything where accuracy is non-negotiable. Generative AI handles repetitive and common customer questions.
Hola. Hello. Hej. We support your customers natively in 50+ languages, across all channels. Manage local terminology, the right product names, and the market variants all in one platform.
Get started in weeks with results to help you prove the value before full rollout. We connect to your existing tech stack: Salesforce, Zendesk, Hubspot, Amazon Connect, and Five9.
Eve Home wanted their support to feel as premium as their products. Together with Mavenoid, they replaced manual ticketing with self-service in the app and on the web. No code, no replatforming, and fully integrated to the systems they already had in place.
Your customer can't get the thermostat to pair. They send a photo of the app error or device light pattern. We identify the issue and walk them through the fix.
A shopper is choosing between two compatible models, while an existing customer is looking for the right replacement filter. We help them find the item they need through voice, text, or video.
These are the highest-volume, lowest-complexity questions in your queue. We resolve them end-to-end, in any channel, so your agents never have to see them.
