Mavenoid is the support platform for hardware companies. With the help of AI-driven automation and innovative tools for remote service, your support operations become efficient, cost-effective, and customer-centric.
46% self-service resolution rate
40% less time spent
on warranty claims
47% self-service resolution rate
16% less field-service bookings
78% self-service resolution rate
80% support
request automation
37% self-service resolution rate
60% less live chats
32% self-service resolution rate
Rawbike: 70% self-service resolution rate
47% self-service resolution rate
50% self-service resolution rate
60% self-service resolution rate
60% self-service resolution rate
46% self-service resolution rate
40% less time spent
on warranty claims
47% self-service resolution rate
16% less field-service bookings
78% self-service resolution rate
80% support
request automation
37% self-service resolution rate
Great product support is all-encompassing. It means being there for your users whenever they need you, not just when something goes wrong. Mavenoid is built to meet the increasing expectations on product support, even when you are working with limited resources.
Explore self-service
A unique diagnostic approach coupled with guided troubleshooting lets customers solve their own issues without the help of agents. Real problem-solving instead of frustrating deflection.
With seamless escalation to live support, agents can jump in and solve complex issues remotely, rather than in-person. It means faster help for customers, lower costs for companies.
Explore live support
Create, update and deliver product knowledge in a scaleable, user-friendly way. Autogenerate new support content, integrate your existing FAQs and manuals, and improve the knowledge base with the combined force of our AI and your agents’ suggestions.
Curious to see what support automation could look like for your type of products? Hop into our test drive area to explore some inspiring examples.
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