With Mavenoid live support, agents can jump in and solve complex issues remotely via chat, voice and even over video. Faster help for customers, lower costs for companies.
Escalation to live support from Mavenoid self-service can’t be easier. Customers experience one cohesive session and don't have to repeat themselves, while agents get full context on issues and attempted solutions.
Mavenoid’s live video support runs smoothly in the browser without needing to transfer to an outside video calling system. Agents can point, pause, zoom, and draw on the video feed to walk users through complicated instructions intuitively and efficiently.
With the Mavenoid Copilot browser extension, agents can efficiently search your entire knowledge base for answers, and then easily share the solutions with customers via any channel: Salesforce, Zendesk, Freshdesk, LiveChat, Gmail, and more.
As tickets are solved, agents make the product assistant smarter by telling it what worked. This continuous input quickly improves both self-service and live support.
