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At a Glance: What’s New
📲 Multi-Modal: Voice Assist (Voice ➝ Digital)
Seamless handovers from voice to digital for tasks where visuals or inputs matter.
🌐 Multi-Modal: Embedded Voice Assist (Digital ➝ Voice)
Launch AI voice conversations directly from your website or app.
🌍 Voice Assist: Multi-Language
Scalable AI-powered voice support across languages - no extra agents required.
🔧 Generative Answers: Spare Parts Configuration
AI-driven precision to connect customers with the right parts & accessories, turning support into a revenue driver.
⚙️ Knowledge Import Notifications
Get notified when your knowledge imports are ready, no more manual status checks.
📲 Send SMS
Extend digital support beyond the session with smart, actionable follow-ups.
Multi-Modal: Voice Assist (Voice ➝ Digital)
We’ve all preached about meeting customers where they are. But in 2025, leading brands know it’s about steering them to the smartest path - the channel that solves their issue, not prolongs it.
Voice-only support wasn’t built for spelling out serial numbers, explaining complex troubleshooting steps or helping customers figure out whether they have the x5600 model, x5601 model or any other of the 100s or 1000s of products in your catalog.
That’s why Mavenoid Voice Assist is now Multi-Modal.
At exactly the right moment, your AI assistant can send a link via SMS letting customers:
- Enter tricky information (emails, serial numbers) without the back & forth
- Upload images, videos & files (receipts, log files etc) for easy agent review
- Follow visual troubleshooting with step-by-step guides, diagrams and videos
- Identify their product via visual menus or Vision Assist
With Mavenoid’s platform, brands can blend Voice+Digital into one seamless experience, giving customers exactly what they need, when they need it, on the device they’re already holding. Because smart support isn’t about keeping customers talking, it’s about getting them closer to a solution.
Multi-Modal: Embedded Voice Assist (Digital ➝ Voice)
Why make customers hunt for a phone number or wait on hold when they’re already in your app or on your website? With Mavenoid Embedded Voice Support, they don’t have to.
Now, customers can start a conversation with your AI assistant - directly from your digital channels. No telephony. No hold music. Just instant, intelligent voice support where it makes sense.
This is where hands-free support transforms the experience. Whether customers are mid-assembly, behind a washing machine, or troubleshooting a device, they stay focused on fixing the problem, while your AI provides guidance without typing or juggling screens.
Combined with Multi-Modal, Mavenoid ensures a seamless shift between voice when hands are busy, and digital when precision matters. Whether it’s following visual instructions, entering detailed info or confirming actions, customers get the best of both worlds, without ever feeling stuck in the wrong channel.
Voice Assist: Multi-Language
In today’s global market, language should never be a barrier to great support. Yet many brands still fall short - not because they don’t care, but because hiring and retaining multilingual agents is difficult and costly, often up to 2.5x more expensive than a standard agent.
The impact is bigger than most brands realize. Over 60% of customers expect support in their native language, and 74% are more likely to re-purchase when they get it.
With Mavenoid Voice Assist, those barriers vanish. With our latest release, multi-lingual support is baked in, giving brands AI-powered voice assistance that’s instantly scalable, always available and free from the overhead of traditional call centers.
Pair it with Mavenoid’s Dynamic Help Center and Virtual Assistant, and you’re delivering support in your customer’s language across all Voice and Digital channels.
Connecting Customers to Spare Parts and Accessories
Supporting physical products comes with a unique challenge - How do you connect customers to the right spare part when you’re managing hundreds or thousands of SKUs?
Customers often don’t know their exact model. Manuals are long gone and "I think it’s the X5000 series" isn’t enough when compatibility has to be exact.
That’s when misorders happen, wrong parts get shipped, returns pile up and both your support team and your customers lose time…and patience.
For brands with large product catalogs, spare parts confusion drives a significant share of avoidable costs, from increased support volume to logistics-heavy returns.
But spare parts and accessories aren’t just a support challenge- they’re a revenue opportunity. Every time you reconnect a customer with the right part, you:
- Reduce product downtime
- Extend the life of their product
- Open the door for cross-sells and upgrades
- Reinforce brand loyalty, driving future purchases
That’s why Mavenoid’s Spare Parts Configuration is built to do more than just avoid mistakes- it’s designed to turn resolution into revenue.
It starts by helping customers identify their product through intuitive, visual menus, smart prompts or Vision Assist. Once confirmed, Mavenoid ensures your AI assistant recommends only compatible parts and accessories, confidently guiding customers to what they need and what enhances their product experience.
The best part? There’s no need to create complex workflows, brands can now upload their product compatibility guides and matrices and let Mavenoid’s AI connect your users to the right part or accessory without the heavy lift.
Advanced Knowledge Import: Email & Browser Notifications
Checking on the status of those knowledge imports and syncs shouldn’t be part of your daily routine.
Now, simply turn on notifications, and Mavenoid will ping you the moment your manuals, websites, or documents are processed and ready to go.
Send SMS- Extending Support
Self-service shouldn’t mean customers are left scrambling to remember critical details once the chat window closes. In digital support flows, customers often need to carry information with them, whether it’s a product registration link, key troubleshooting step or even a spare part reference.
Without an easy handoff, that information can easily get lost. Customers are forced to navigate back to where they started, driving unnecessary repeat contacts and frustration.
With Mavenoid’s ability to send SMS, digital support doesn’t end when the session does.
Now, your virtual assistant or guided flow can send important links, instructions and details straight to the customer’s phone, ensuring they have everything they need to complete tasks, follow up or revisit information at their convenience.
For your customers, it’s the confidence of knowing they don’t have to solve everything right now. For brands, it’s fewer repeat contacts, smoother resolution and a smarter way to stay connected with your customer after their initial interaction ends.
Have Ideas?
Let’s Build the Future of Support Together
We’re dedicated to creating product support experiences that set the gold standard for brands with physical products and devices.
If you have feedback, challenges or ideas that can help us push the bar even higher, share them directly with our product team using this form.
