What is Zapier
Zappier is an industry-leading solution that automates repetitive tasks between two or more apps — no code necessary. Essentially, Zapier simplifies the integration of the applications you are currently using and creates customized, automated workflows that save you from monotonous, repetitive tasks.
Zapier uses "Zaps" to integrate two applications together. Each Zap is centered around Triggers and Actions. The Triggers will send their related information to the Action on the app you select when creating your Zaps. Easy enough!
Use our new Zapier integration to connect Mavenoid with thousands of tools your team already uses including Salesforce, Freshdesk, Zoho Desk, Microsoft Teams, Asana, Slack, ServiceNow, and more.
Curious about how these workflows will benefit your team? Check out some of our most popular Zapier integrations below:
Jira Service Desk
If you're using Jira Service Desk to track your support requests, set up this Zapier integration to create a new ticket when the customer completes a self-service and/or live support conversation in Mavenoid. Now you have all your support conversations in one place!
If you use HubSpot for tracking support requests and Mavenoid product assistant for customer self-service and live support, this Zapier integration can help seamlessly automate your workflow. Every time a customer completes a session in Mavenoid product assistant, a new ticket is created in HubSpot with the full transcript of the customers' conversation. Now it is easy for your support team to analyze conversations and follow-up with the customer.
If you're using Kustomer to track your support requests, set up this Zapier integration to create a new conversation when the customer completes a self-service and/or live support session in Mavenoid. Now you have all your support conversations in one place!
If you're using Klaviyo to send communications to your customers, set up this Zapier integration to create a subscriber when the customer completes a new self-service and/or live support conversation in Mavenoid. Include details like their email, product, and language to use them in further communications.
If you'd like to give your customer support team a heads up when someone completes a new self-service and/or live support conversation with Mavenoid, set up this Zapier integration to send them a channel message on Microsoft Teams. They will get all the conversation details, including customer information and a complete conversation transcript.
This Zapier automation creates an incident in ServiceNow when the customer completes a new session in the Mavenoid product assistant. It includes a full transcript of the customer's conversation, so your support team can follow up with the customer and analyze support requests.
If you'd like to alert your customer support team when someone starts a new conversation with Mavenoid, set up this Zap to send them a direct or channel message on Slack.
Additionally, If you'd like to notify your customer support team when someone completes a self-service and/or live support conversation with Mavenoid, set up this Zapier integration to send them a channel message on Slack. They will get all the conversation details, including customer information and a full conversation transcript.
Zoho desk is just one of many of the CRM apps Mavenoid now integrates with. When someone completes a conversation, we can instantly push the transcript as a ticket to brand's CRM app.
Get started today
The integration with Zapier opens up a world of possibilities for our users and your support team. We want to make it as easy as possible for you to start connecting your current workflows, so we've prepared an additional guide to give you more information on connecting Mavenoid with Zapier here.
What are you waiting for — start zapping with Mavenoid today.