Understanding and leveraging AI has become not just an advantage, but a necessity. We’re skipping past the buzzwords and instead giving you actionable insights that can improve support efficiency and deliver better customer experiences. This series of blog posts and online events will help you master the principles behind technologies like generative AI, large language models (LLMs) and generative pre-trained transformers (GPTs).
Blog post
Unpacking AI: your guide to understanding generative AI, GPTs, and LLMs

A primer on the fundamentals of GPT, Generative AI, and LLMs. Cut through the jargon and understand the ins and outs of these transformative technologies.

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Blog post
AI in hardware support: Practical applications and overcoming challenges

In this post we share six ways to implement AI for smarter and more proactive hardware support, from optimizing field service to generating support content.

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On-demand webinar
GPT, LLMS, Generative Al: What does it all mean for customer support?

Mavenoid’s Product Team and Positec’s Sr. Director of Operational Excellence to discuss how to apply technologies like GPT and generative AI in hardware support.

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