AI-powered support automation for power equipment

Mavenoid leverages the best of human hardware expertise and cutting-edge tech to create an end-to-end customer experience platform that delivers exceptional power equipment support.

Leading power equipment brands run their product support on Mavenoid

40% less time spent on warranty claims

Why choose Mavenoid?

Increase self-service resolutions with diagnostic approach

Mavenoid offers a thorough diagnostic approach, providing highly specific instructions for the most complex physical products. This drives an increase in successful self-service resolutions, saving time and enhancing customer satisfaction.

Streamline your direct-to-consumer journey

From order and repair case tracking to simplifying the journey of spare parts and accessories, Mavenoid handles more than just aftersales support. We're committed to enhancing the entire direct-to-consumer sales process, offering an integrated solution for superior customer experience.

Localize support for global reach

Our platform helps automate support content localization to tailor it to your market's needs. With support content and escalation flows customized to each market, Mavenoid offers a personalized support experience to your customers worldwide.

How does it work?

AI-powered product assistant

Boost your customer satisfaction and reduce call center load with automated diagnostic support flows providing best-in-class self-service resolution rates.

Robust integrations with Shopify, Zendesk, Salesforce, and more

Streamline refunds, warranty, management, and other key workflows, making the most of Mavenoid and your current tech stack.

Next generation live support platform

Empower your agents to solve complex customer issues live successfully with AI that gives your team full context on previous steps and attempted solutions, along with troubleshooting tips.

“We are very satisfied with the outcomes, and only wish we’d partnered with Mavenoid sooner. Their support automation platform allows us to enhance the customer service, continuously boosting our customer happiness index. And the more customers we can make happy, the more fulfilling our work becomes.”

Jonas Sjölund

Product Manager – Digital Customer Support Solutions, Husqvarna Group

Learn more

Customer story
Instant, personalized support to customers on 20 markets in 12 languages

Husqvarna boosts customer happiness index by automating thousands of support conversations monthly.

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Customer story
‍Positec reduced live chat volume by 60% across 100+ products

Positec rolled out Mavenoid within six weeks and, within that time, implemented self-service for over 20 products.