AI-powered support automation for micromobility

Mavenoid leverages the best of human hardware expertise and cutting-edge tech to create an end-to-end customer experience platform that delivers exceptional micromobility support.

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Leading micromobility brands run their product support on Mavenoid

40% less time spent on warranty claims

40% less time spent on warranty claims

40% less time spent on warranty claims

40% less time spent on warranty claims

40% less time spent on warranty claims

40% less time spent on warranty claims

Why choose Mavenoid?

Reduce cost per ticket without compromising customer service quality

Say goodbye to the overwhelming volume of support tickets and the high costs associated with them. Our automation capabilities enable you to put repetitive tasks, such as ending rides and processing refunds, on autopilot.

Leverage best-in-class integrations to optimize support operations

Seamlessly integrate Mavenoid with your existing internal systems to centralize data and provide a frictionless customer experience.

Delight customers with localized support

With live translations and automated support content localization, language barriers become a thing of the past, ensuring a smooth interaction with your customers worldwide.

How does it work?

AI-powered product assistant

Boost your customer satisfaction and reduce costs with efficient support flows that automate repetitive tasks and provide best-in-class self-service resolution rates.

Workflow automation for streamlined operations

Our platform excels in automating repetitive and time-consuming tasks, allowing you to focus on what matters most—your customers. From handling critical issues promptly to automatically creating tickets for field service technicians, Mavenoid ensures a seamless and efficient workflows for increased productivity across your team.

Comprehensive and actionable analytics

Mavenoid empowers you to access granular data, allowing you to slice and dice customer information and gain valuable insights. Measure average resolution times, track agent performance, and utilize data-informed strategies to optimize your support operations while reducing costs.

“Mavenoid provides a huge value-add for our mobility partners. With the seamless integration into Joyride’s platform, our customers can barely lift a finger and get cost-saving support automation live in less than a month.”
Vince Cifani
Founder & CEO, Joyride

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Customer story
Hoppy resolves 47% of their customer’s support inquiries automatically with Mavenoid+Joyride

Hoppy launched Mavenoid’s self-service support in their app in less than 24 days. Now, 47% of Hoppy's users solve their support issues themselves using Mavenoid.

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Blog
Unpacking AI: your guide to understanding generative AI, GPTs, and LLMs

At this point, chances are you might have heard of generative AI, GPTs, and LLMs. But what do these terms actually mean and how will they be impacting the worlds of customer and hardware support in the near future?

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Less Chat, More Problem Solving

Learn how Mavenoid solves problems
too complex for chatbots

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