Jabra was challenged by an uptick in support requests following the popularity of the Jabra Elite series, the first true wireless earbuds. The team was in need of a scalable way to enable more customers to self-solve technical issues and reduce the manual handling times.
In this webinar, we’ll talk about how Mavenoid and Jabra partnered to effectively guide customers to the right support information at the right time, repurposing existing content while giving Jabra supporters a head start on an inquiry conditioned and passed on by Mavenoid.
How to turn soft and hard deflections into resolutions while personalizing the customer journey
How to successfully and quickly implement Mavenoid in a remote environment
How to build a team to harness the powerful capabilities of the platform and your support systems