Customers want immediate, around-the-clock support that actually fixes their product problems. Companies want happier, more efficient teams and lower support costs. With Mavenoid self-service you can have both.
Common chatbots are made to handle simple requests and promote leisurely conversations, but they are not particularly good at problem-solving. Studies show they're only successful about 9% of the time. Mavenoid, on the other hand, is built to solve real issues — like making your customers’ products work again if they suddenly stop.
Mavenoid’s AI powers both intent recognition and diagnostic problem-solving. It can quickly identify what customers are asking for and efficiently direct them to the right solution.
It’s not uncommon that support content becomes scattered between different sources and formats. Users have trouble finding answers and need to trawl through dense PDFs. Mavenoid can quickly collect and process all that existing content and make it accessible to users from one place — searchable and neatly presented. Your gathered knowledge will become more useful than ever before.
From choosing the right product, to setup, to troubleshooting, to purchasing upgrades and add-ons. Mavenoid's product assistant gives your customers useful guidance at every step of the way.
Connect Mavenoid to popular tools your team uses to synchronize customer conversations and have all their support information in one place. Use pre-built actions to easily set up new ticket creation, ticket updates, and sending and pulling data from your CRM platform.