Privacy Policy

1. Introduction

Mavenoid AB (”Mavenoid”, ”we” or ”us”) process personal data about you who; (i) are a authorized user or representative of a company which is a customer of Mavenoid, (ii) visit our web page, or (iii) come in contact with us in any other way, e.g. through our customer service. This privacy policy explains how we process your personal data and your rights under the data protection legislation.

2. What is personal data and what is processing of personal data?

Personal data is any information that directly, or indirectly together with other information, can be linked to a living person. This means that a range of different types of information, such as name and contact details, IP addresses, purchase history and information related to a matter, is considered personal data. Processing is any action taken with the personal data, e.g. collection, storing, modification, use for different purposes, altering or deletion of personal data.

3. What categories of personal data, for what purposes and on what legal basis is personal data processed?

3.1 You who are a representative of a Mavenoid customer

If you are a representative of a customer of Mavenoid, we will process your personal data in connection with the onboarding of the customer and to administer our relationship with and fulfil our agreement with the company that you are representing.

Categories of personal data

  • Name
  • Phone number
  • Email address
  • Picture

Purpose

  • To provide services and support, and to administer the agreement with the company that you are representing
  • To set-up user accounts and user roles
  • To send marketing to you, inter alia, through email. You can opt-out from further marketing by clicking on a link in each message sent through e-mail or SMS/MMS, or by contacting us via the contact information set out below
  • Obtain statistics over the usage of our services and to test, develop and improve our services and our technical platforms
  • To fulfil legal obligations (e.g. accounting requirements) and to report criminal activity

Legal basis

  • Legal obligation: To fulfil our legal obligations, e.g. accounting and tax legislation
  • Legitimate interest: To pursue a legitimate and compelling interest, e.g. to fulfil an agreement with our customers, test, develop and obtain statistics of over the usage of our services and to communicate with you.

3.2 You who visit our web pages

Whenever you visit our web page, we collect information that you choose to submit to us, e.g. name, e-mail address and phone number. We may also collect personal data through cookies. Mavenoid's use of cookies is described in our cookie policy.

Categories of personal data

  • Contact information: name, phone number and email address
  • Surfing habits and visiting history: which pages you have visited on our (and others) website, and for how long
  • Demographic information: age, gender, civil status, address and education
  • Login credentials: e-mail address and password
  • Profiling- and movement patterns: choices and purchases made, number of clicks, location data, preferences, custom audience and profile
  • Technical data: technical equipment used, timestamps, metadata, cookie-ID and IP-address.

Purpose

  • To maintain, provide, test and improve our web pages
  • To offer you support when facing a problem on our web pages
  • To send marketing to you, inter alia, through email. You can opt-out from further marketing by clicking on a link in each message sent through email, or by contacting us via the contact information set out below
  • To create reports, review the effect of marketing campaigns and create anonymized statistics regarding the usage of our web pages
  • For management, development and testing of our IT systems in order to secure that our web pages uphold high quality as well as identifying and preventing security attacks such as viruses
  • To provide relevant and tailored offerings and advertisements to you

Legal basis

  • Consent: we will only send electronic direct marketing to you if you have consented to this in advance.
  • Legitimate interest: we have a legitimate and compelling interest for processing your personal data, e.g. to provide you with marketing, to obtain anonymized statistics, and to and manage, develop, test and improve our IT system and services.

3.3 You who contact our customer service or otherwise interact us

When you contact us, e.g. with queries to our customer service or when you otherwise interact with us, we process the personal data that you choose to submit to us.

Categories of personal data

  • Contact information: name, phone number and email address
  • Customer service requests: information which you choose to submit to us, and information related to your inquiry

Purpose

  • To communicate with you and administer your request
  • To analyse conversations in order to improve our communication and for your and our security
  • To obtain anonymized statistics regarding the usage of Mavenoid's communication channels
  • To maintain, develop, test and improve Mavenoid's services and the technical platforms on which they are provided

Legal basis

  • Legitimate interest: we have a legitimate and compelling interest for processing your personal data, e.g. to communicate with you, provide you with marketing and information, analyse conversations, and to and manage, develop, test and improve Mavenoid's services and technical platforms.

4. Erasure of personal data

Your personal data is processed only as long as necessary in order to fulfil the purpose of the processing activity or to fulfil Mavenoid's legal obligations. Information on retention times for cookies can be found in our cookie policy.

5. Security measures for protection of personal data

A high level of security for your personal data is of utmost importance to Mavenoid, and we have put in place appropriate technical and organizational security measures to protect your personal data from unauthorised access, modification, dissemination and destruction.

6. Limitations in the transfer of personal data

Mavenoid engages external partners and suppliers to perform services on behalf of Mavenoid, e.g. to provide IT services and to assist in marketing, analysis or statistics. The performance of these services may entail such parties, both within and outside of the EU/EEA, obtaining access to your personal data. Companies which are processing personal data on behalf of Mavenoid are obliged to sign an agreement with Mavenoid in order to ensure a high level of protection of personal data. In relation to companies outside of the EU/EES, additional protective measures are undertaken, e.g.by signing an agreement which includes the European Commission's model clauses for data transfers, which can be found on the European Commission's website. Mavenoid may transfer personal data to a third party, such as the police or other authority, in the course of an investigation or otherwise when obliged thereto by law or governmental decision.

7. Right to information and right to complain

You have certain rights in relation to Mavenoid. If you wish to exercise any of these rights, please contact us on the contact information set out below:

  • Right to access (register transcript) – a right to obtain confirmation and information of the processing of your personal data.
  • Right of rectification – a right to have your personal data corrected.
  • Right to object – a right to object against our processing if the legal ground for the processing is based on a balancing of interests or if it is used for direct marketing.
  • Right of erasure – a right to have your personal data erased. This right is limited to data that, by law, requires your consent to be processed, if you withdraw that consent and oppose the processing.
  • Right to restrict data processing – a right to demand that the processing of personal data is restricted, e.g. if you oppose the correctness of the data. While the matter is investigated, Mavenoid's access to the data in question is restricted.
  • Right to data portability – a right to request that personal data be sent from one data controller to another. This right is restricted to data, which you have submitted to us.

8. Notice of changes to the privacy policy

If we make changes to this Privacy Policy, we will update this webpage. If your consent is required due to the changes, we will provide you additional prominent notice as appropriate under the circumstances and ask for your consent in accordance with applicable law.

9. Contact information

Mavenoid AB

Address: Nybrogatan 8, 114 34 Stockholm, Sweden

Email: legal@mavenoid.com

interpreted in accordance with the laws of Sweden, without reference to its conflict of law principles.