Lindab + Mavenoid
Lindab implemented Mavenoid in 6 weeks to swiftly scale their support
self-service resolution rate
Consolidate and streamline support channels
Lindab is a Sweden-based company that develops, manufactures, and distributes products and system solutions for construction and indoor climate.
When developing and launching their new add-ons for their UltraLink product line, such as wireless sensors, Lindab needed a support solution that would scale efficiently and quickly. Even more importantly they needed a tool that would help consolidate their data and streamline the channels on which their customers were asking for help.
“Clear and quick communication. Smooth and quick regarding implementation.”
Head of Lindab Innovation Hub
Implementing a support solution that can scale
Since the launch, Mavenoid has proven to be an adaptable and flexible solution that can grow side by side with Lindab’s product offering. In just six weeks, Lindab was able to revise their end-to-end support process and establish a clear understanding within their organization on how to interact with their customers and users in a more user-friendly way. Specifically, by using Mavenoid’s Product Assistant they are able to save not just time and cost but also frustrations for both users and their internal support team.
Key features implemented
AI-guided self-service troubleshooting
Mavenoid helps customers narrow down possible solutions fast with simple diagnostic questions.
Deep product analysis
Historic support data is used to identify common problems and areas best suited for automation.
All your knowledge at your technicians’ fingertips. Use shortcuts to share resources instantly with customers.
The system learns from every interaction, and continues to improve on its own.
Experience support that really works
Schedule a demo and experience how Mavenoid meets customers with the right level of support to take them seamlessly from request to solution.Request a demo