Husqvarna + Mavenoid

Instant, personalized support to customers in nine markets and four languages

50+ products

in 6 categories

4 languages

supported

8 weeks

launch time

challenge

Instant and personalized support, available to all Husqvarna customers

Husqvarna Division (Part of Husqvarna Group) sells outdoor power equipment to customers all over the world.

They were looking for an innovative way to use their own digital channels to provide instant and useful support to more customers. Aiming for a personal experience, the content needed to be adapted to each region, and presented in local languages.

“Mavenoid gives us the ability to scale automated support to all our markets, without losing the local and personal touch Husqvarna is known for.”

image

Girish Agarwal
Director AI Lab, Husqvarna Group

solution

Self-service that speaks four languages

To understand the needs of Husqvarna’s customers, Mavenoid’s AI was used to analyse a big set of support data. Its ability to learn from previous interactions is key to diagnosing and solving problems fast.

Mavenoid’s product assistant is now seamlessly integrated with Husqvarna’s online support. Multi-language support made it possible to quickly launch the product assistant on Husqvarna’s many regional websites.

Husqvarna’s customers can get instant support whenever they need it, in their language of choice.

Key features implemented

Customized UI
Mavenoid adopts your brand’s colors, typeface and images for a seamless experience

Multi-language support
Instructions in each customer’s preferred language

Regional content adaptation
Display product ranges and features based on your customers’ locations

Natural language processing
Type or speak — Mavenoid detects and understands your language

Customized UI
Multi-language support
Regional content adaptation
Natural language processing

Try free for 30 days

Mavenoid’s video support is ready to go and needs no installation. Sign up now and try it free for 30 days.

Live support can be used stand-alone or together with self-service
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Mavenoid enables instant, personalized support to customers on nine markets