Mavenoid Head of Partnerships
It’s no secret that chatbots are a popular solution in the product support world. 67% of consumers interacted with a chatbot over the past year alone — and the global conversational AI market size is expected to reach a staggering $15.7 billion by 2024.
But how helpful are chatbots, really? And are there cases where they might be causing more harm than good? In this webinar, we’ll explore those key questions and more, walking through why chatbots got popular, where they fall short, and how to make them better.
How to set up automated support that is useful to your customers
The important difference between deflection and resolution
How to measure the success of your help center: what key metrics to track and analyze to identify gaps and areas of improvement