On-demand webinar

Why chatbots
suck at support


Lucas Otterling,
Mavenoid Head of Partnerships

Tune in to find out how Easee, an innovative green-tech company that develops and manufactures EV chargers is using Mavenoid to dramatically improve their self-service and resolution rates. Easee’s Ross Simpson will share his first-hand learnings from having implemented support automation at scale.

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What we'll cover

It’s no secret that chatbots are a popular solution in the product support world. 67% of consumers interacted with a chatbot over the past year alone — and the global conversational AI market size is expected to reach a staggering $15.7 billion by 2024.

But how helpful are chatbots, really? And are there cases where they might be causing more harm than good? In this webinar, we’ll explore those key questions and more, walking through why chatbots got popular, where they fall short, and how to make them better.

Key takeaways

How to set up automated support that is useful to your customers

The important difference between deflection and resolution

How to measure the success of your help center: what key metrics to track and analyze to identify gaps and areas of improvement