January 17, 10-10.30 AM CET
Jared Accettura, Mavenoid Head of Sales Development
Inaction clearly isn’t an option. To drive satisfaction and loyalty in a highly competitive market, your business must invest in a strong customer experience across all areas—including product support.
In our digitally connected age, customers expect instant, around-the-clock resolution via any channel. The best way to provide that? Implementing a hybrid support model that leverages the best of AI and humans—meeting customers where they are to provide the right level of support, at the right time.
Understand how to strike the right balance between self-service and human support
How to optimize for customer-retention
Learn how to set up omnichannel support