free guide

Why chatbots suck, and what you need to do about it

Chatbots are everywhere in support. But are they really helping your customers? And are they damaging your brand image? In this guide, we’ll show you how to fix your chatbots and make them work for you.

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What’s inside?

Chatbots have become a common solution in the product support world. 67% of consumers used a chatbot in the last year, and the global conversational AI market is expected to grow to $15.7 billion by 2024. But are your chatbots doing a good job? Or are they frustrating your customers and hurting your brand reputation?

In this guide, we’ll explain why chatbots got popular, where they fall short, and how to improve them.

Understand why chatbots can hurt your customer loyalty and retention if they are not well-designed and well-implemented

Learn how to align your self-service strategy with your customer needs and expectations

Learn how to leverage the latest technologies and platforms to create and manage self-service support flows that can handle complex and diverse product support issues