Around the world, electric scooters, bikes, and mopeds are transforming urban life as we know it—and consumers can’t get enough. Study after study shows that micromobility is here to stay. But in an ultra-competitive industry, companies have to be highly strategic as they scale.
In this guide, we share five proven strategies for providing exceptional micromobility support, along with testimonials from two industry experts: Oliver Bruce, host of The Micromobility Podcast, and Andrew Miles, Head of the Joyride Alliance and Partnerships at Joyride.
The guide is produced in partnership between Joyride, Micromobility, and Mavenoid.
Actionable strategies from industry experts with 10+ years experience in micromobility
Understand how to strike the right balance between self-service and human support
How to optimize for customer-retention
Learn how to set up omnichannel support
