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The hardware support insights report 2022

Discover unique insights and tips for hardware support from support experts at leading hardware, consumer electronics, and physical product companies such as Apple, Ring, and Weathertech.

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What’s inside?

You will learn how hardware support differs from other types of support and why it deserves its own approach. Our survey of experts from leading hardware manufacturers reveals exclusive insights into the challenges and characteristics of hardware support.

Key insight one
Half of hardware support teams cover more than three products

Key insight two
52% of respondents had hardware that works in conjunction with software

Key insight three
Customer effort and satisfaction lead among hardware respondents as key metrics for support teams