Show. Talk. Point. Draw.
Video is the new standard for communication, for everyone. Your customers are not only comfortable with using video, they expect to find all the tools they use daily in consumer apps, like drawing on the screen or sharing images.
We’ve made these powerful tools extremely simple and intuitive, so that customers can explain their problems without friction, and you can reach a solution faster than ever before.
Repetitive requests are solved by customers themselves before they reach your support team. From FAQs to advanced troubleshooting.
Requests that need a human touch are automatically escalated to your support team. Customers never have to repeat themselves.
Sometimes you need to take a closer look. Solve highly complex and unique problems without the need for physical site-visits.
Advanced decision support
The agent makes the AI smarter,
which makes the agent smarter
The right tools at the right time
Depending on your needs, you can use the new chat and video tools stand-alone, or in combination with Mavenoid’s self-service.
Guided self-service can take care of up to 80% percent of incoming tickets before they even reach your agents. It dramatically reduces the workload and makes sure your support team has time for the really tricky stuff.
Plug-and-play with your existing workflow
You probably already use helpdesk software to organize support tickets. Great! Mavenoid integrates seamlessly with the majority of systems, and creates transcripts of solved cases.
Let Mavenoid handle it
- Triage of incoming requests
- Instructions for setup and use
- Self-service troubleshooting
- Live video and chat support
- Decision support for agents
Get started with video support
Mavenoid powers product support for the world’s leading manufacturers.