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  • Senior Sales Operations Manager

Senior Sales Operations Manager

About us

Mavenoid is building the leading support platform for hardware, helping some of the world's most iconic product brands deliver outstanding support to their customers. Today our AI-powered platform is used to help users of everything from robotic lawnmowers, to headphones, to e-scooters, to printers to industrial cranes. Mavenoid was founded 2017 by a team from Palantir and Google, and we're backed by visionary VCs Point Nine & Creandum. Our fast-growing team (we're currently around 50) is divided between the United States and Europe.


The Role

As our first Sales Operations Manager, you'll oversee the overall sales and marketing tech stacks, from procurement through integration and execution as well as being the administrate Mavenoid’s Salesforce instance, including the management of reporting, integrations, and data quality. You'll support Mavenoid’s named account list strategy by providing data that informs ICP fit and intent, implement and streamline marketing automation programs that facilitate campaign execution and sync bi-directionally with salesforce. A big part of the role will be to optimize marketing and sales pipeline reporting and proactively identify areas for improvement. Since this is the first role of it's kind at Mavenoid, you'll own the lead routing and distribution process to minimize follow-up times and maximize conversion.

Responsibilities

  • Improve productivity across marketing and sales: Allow marketing and sales to focus on marketing and selling
  • Reduce friction in the sales process to increase sales productivity, revenues, and profits.
  • Sales Ops can focus on empowering these teams to be as effective as possible through processes like data analysis, lead management, hiring and training, process optimization, communication and reporting, and increasingly, sales and revenue strategy (not only tactics).



Qualifications

  • 3+ years of experience in sales ops or marketing ops roles at a SaaS company
  • Deep understanding of tool development in Salesforce
  • Has built out Salesforce infrastructure from scratch, knows about how to best setup full sales funnel reporting
  • Preference for someone who has been part of a bigger team and company who can use learnings
  • Experience with marketing automation tools (i.e. Marketo)
  • Experience with optimizing sales pipeline reporting and identifying areas improvements in pipe management

What we offer

The upsides of joining a startup early: outsized impact, real ownership and accountability, hard problems, faster learning, quicker decisions, less bureaucracy, and meaningful equity combined with fair compensation.

  • Remote-first policy. Work from home or anywhere, or if you prefer from one of our offices in Stockholm, Sweden or New York City, US.
  • Remote/home setup: latest generation Mac, large screens, ergonomic desks/chairs and other hardware you need.
  • A career opportunity where your professional growth is in focus: unlimited books, 3 days off per year to focus on personal development and up to $2,400 for courses, conferences and other learning material.
  • Regular company events and trips, online and remote activities.

Culture

  • Spikiness – You have one superpower, and we don't care if you are weak in other areas
  • Intellectual Honesty – You are radical about truth and candid to a fault
  • Selective Intensity – You are an 80/20 person who gets the right things done
  • Eternal Troubleshooting – You don’t tolerate brokenness, and can establish loops that identify and eliminate it
Apply now