NLP Research Engineer
Here at Mavenoid, we are building a virtual product experience that helps customers configure, use, and troubleshoot their products. With some of the world’s most iconic brands as clients and $10 million in funding, we're reinventing technical support.
Our goal is to help customers repair more and replace less, get more out of their products, and never wait on hold again. Founded in 2017 by a team from Palantir and Google, Mavenoid has quickly established itself as the leader in tech-support automation.
Apply transformers such as DeBERTa and GPT3 to create value, in production
At Mavenoid, we believe in versatile toolboxes. That implies making use of both traditional and modern approaches to best effect. While GPT3 has received a lot of hype and a reputation for unreliability, we have shown that with the right approaches, it can answer customer questions with 97 % accuracy (https://blog.mavenoid.com/gpt3-and-customer-support). Fine tuning is also relevant and we still have many low-hanging applications to pursue.
Work remote first
Corona or not, we believe that driven individuals together with a well-functioning online culture is more effective than on-site policies. Time lost to commutes and conference-room battles are better invested elsewhere. With good communication and online activities, we can be more productive than olden days. It also means we can recruit the best teams without regional restrictions.
Develop AI features for an AI product
At Mavenoid, AI is not only used for analysis or to add flare to a product - it is core to our offering. That means that your work and your ideas will have a significant influence on the product. You will work with customer success, designers, and product managers to understand the needs and find the best ways to create more value.
Tackle real problems with creative solutions
We do not believe in the chatting of chatbots. It is a fact that product users face problems and we simply try to assist to the extent possible, and no more. Any approaches that improve overall success are desirable. We do not merely encourage innovation but expect it.
Provide real-world value and don’t RTFM
We aim for a future where we will be the the go-to solution for technical support of products like routers, smartphones, and dishwashers. The kind of products and problems that you and most people you know have probably experienced in your lives. Instead of looking through manuals, scouring the web, or calling acquaintances, we can curate and provide an optimized assistance for all such goods, easily and conveniently.
At Mavenoid, we optimize for outcomes and this entails most of our decisions. You will not be held back by bureaucracy or tradition. We are always open to improve and if we can have better outcomes, we are open to explore alternatives.
Be part of the journey
We believe we have the most pragmatic platform for product support and we hope to claim most of this market. We are still in an early phase of this journey and you can have a big part in it.
Who you are
If the above list sounds like an environment where you would knock it out of the park, you’re probably right for us.
We believe you are someone with many great ideas but always remain pragmatic, you have a growth mindset, you have tried your hand at many useful techniques, you do not shy away from the engineering and mathematical details where they matter, and most importantly, you have great passion to create real value with NLP.
- At least two years of industry experience in AI/ML/data-science roles
- Fluency in Python and a deep-learning framework such as TensorFlow or PyTorch
- Demonstrated ability to innovate pragmatic NLP solutions
- Accomplished in modern natural-language understanding.
- You love working on hard and valuable problems, no matter how challenging
- You can solve a wide breadth of problems in more direct or elegant ways than most.
What we offer
The upsides of joining a small company early: outsized impact, real ownership and accountability, hard problems, faster learning, quicker decisions, less bureaucracy, and meaningful equity combined with fair comp.
- Spikiness – You have one superpower, and we don't care if you are weak in other areas
- Intellectual Honesty – You are radical about truth and candid to a fault
- Selective Intensity – You are an 80/20 person who gets the right things done
- Eternal Troubleshooting – You don’t tolerate brokenness, and can establish loops that identify and eliminate it