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Your new toolbox for amazing product support

Support your customers in every step of owning your products.
From installing, to using, to troubleshooting.

An expert at your customer’s fingertips

Troubleshoot tough problems, give expert advice, and answer time-consuming questions before they reach your support team.How does it work?
From printers and speakers to dishwashers and robots.
Mavenoid powers product support for the world’s leading manufacturers.

Solve repetitive requests before they reach your human agents

Mavenoid’s virtual expert takes care of not only troubleshooting, but all repetitive requests early and fast. Your support team will deal only with the tickets that really require their expertise.
  • 73% lower mean time to resolution (MTTR)
  • 44% lower cost per customer contact (CPC)
  • 20% higher customer satisfaction (CSAT)

Self-service

Repetitive requests are solved by customers themselves before they reach your support team. From FAQs to advanced troubleshooting.

Chat

Requests that need a human touch are automatically escalated to your support team. Customers never have to repeat themselves.

Video

Sometimes you need to take a closer look. Solve highly complex and unique problems without the need for physical site-visits.

Video completes your support platform

“I predict that Mavenoid becomes our infrastructure for solving technical problems”

Jan Ackalin
Head of Automation
Alfa Laval

Mavenoid can handle it

  • Self-service
  • Troubleshooting
  • Live Chat & Video
  • Setup & Installation
  • FAQs

Automate your tech support now

Get started with your first virtual expert in less than 20 minutes.

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