Your new toolbox for amazing product support
Support your customers in every step of owning your products.
From installing, to using, to troubleshooting.
An expert at your customer’s fingertipsTroubleshoot tough problems, give expert advice, and answer time-consuming questions before they reach your support team.How does it work?
Mavenoid powers product support for the world’s leading manufacturers.
Solve repetitive requests before they reach your human agents
- 73% lower mean time to resolution (MTTR)
- 44% lower cost per customer contact (CPC)
- 20% higher customer satisfaction (CSAT)
Repetitive requests are solved by customers themselves before they reach your support team. From FAQs to advanced troubleshooting.
Requests that need a human touch are automatically escalated to your support team. Customers never have to repeat themselves.
Sometimes you need to take a closer look. Solve highly complex and unique problems without the need for physical site-visits.
“I predict that Mavenoid becomes our infrastructure for solving technical problems”
Mavenoid can handle it
- Live Chat & Video
- Setup & Installation