We build end-to-end troubleshooting solutions and diagnostic infrastructures
How It Works
Our human-centric approach to troubleshooting
Bring together all of your diagnostic data
We start with identifying and gathering all diagnostic information from disparate sources such as paper manuals, digital pdf manuals, log files, field reports, and legacy systems. Sometimes this information lives only in the heads of experts.
Turn the raw data into useful knowledge
All data is then merged into a human-friendly data model which is flexible yet highly efficient. Data is fundamentally modular, making it easy to iteratively grow the knowledge and manage it over time.
Optimize for human-driven troubleshooting
Each organization’s troubleshooting problem is different. The final step is to configure and customize the troubleshooting interface on top of the platform in close collaboration with your end users. If you need a new interface, say a new kind of troubleshooting chat bot or integration with your existing systems, we are happy to help, or support you in building it yourself.
Working With Us
We’re a Stockholm-based company with a singular focus on the troubleshooting problem
We play the long game of getting access to increasingly harder troubleshooting problems by doing deep work that has an impact. This calls for deep partnership, not outsourcing.
You get a dedicated deployment manager who is effectively the CEO of solving your complete problem, and who serves as a single point of contact.
Designing and deploying a troubleshooting system that people want to use requires getting thousands of small decisions right. We give you access to leading experts who have done it before.